Therapy Cancellation Policy


Your appointment time is reserved just for you. Please understand that therapists' only get paid when they provide treatment so a cancellation or missed appointment leaves a space in the therapists' day that could have been available for another patient. 

As such, we require 24 hours notice for all cancellations. You may cancel or reschedule your appointment anytime within 24 hours of the start of your appointment through your Thrive appointment confirmation email, or by calling Thrive Urban Wellness at 905-898-4664 and speaking to one of our staff members. 

Before canceling your appointment, we recommend you consider rescheduling your appointment by clicking on the reschedule link at the bottom of your appointment confirmation email. 

Our Cancellation Policy is as follows: patients who provide 24 hours notice or less will be charged the full fee rate of the missed appointment. Additionally, any missed appointments with no notice will be charged the full rate of the appointment fee.

When canceling or rescheduling appointments outside of the 24 hour window of your scheduled appointment time, you won't be charged any cancellation fees.