Your appointment time is reserved just for you. Please understand that therapists' only get paid when they provide treatment so a cancellation or missed appointment leaves a space in the therapists' day that could have been available for another patient.
As such, we require 24 hours notice for all cancellations. You may cancel or reschedule your appointment anytime prior to 24 hours of the start time of your appointment through your Thrive appointment confirmation email, or by logging into the "Manage My Bookings"/ "Customer Portal" or by calling Thrive Urban Wellness at 905-898-4664 and speaking to one of our staff members.
Before cancelling your appointment, we recommend you consider rescheduling your appointment by clicking on the reschedule link at the bottom of your appointment confirmation email.
Our Cancellation Policy is as follows: patients who provide 24 hours notice or less will be charged the full fee rate of the missed appointment. Additionally, any missed appointments with no notice will be charged the full rate of the appointment fee.
When cancelling or rescheduling appointments outside of the 24 hour window of your scheduled appointment time, you won't be charged any cancellation fees.
