FAQ's
What is Thrive?
Your neighborhood shared workspace (coworking) wellness collective and boutique. Thrive provides a variety of options to support you on your wellness journey.
Thrive offers a centralized space for independent holistic practitioners, consultants, and professionals to offer their therapies and services in-house and virtually.
Thrive takes pride in connecting you with certified and licensed professionals who are known to be exceptional in their field and truly passionate about helping you heal, discover, and grow.
Thrive facilitates a seamless online booking experience to give you easy access to multiple therapies and services that may resonate with you and that you may find beneficial.
To enhance your overall well-being, Thrive offers a curated collection of locally sourced, wellness-inspired products that benefit your mind and body, making it easy to bring wellness home.
What types of services can I expect to find in Thrive’s shared space
Currently, Thrive provides access to counselling, registered massage therapy, and naturopathic medicine.
Thrive is open-minded and welcomes the prospect of providing even more access to a variety of professionals in the wellness field.
Where is the best place to park?
There are 2 hour parking spots directly on Timothy St in front of Thrive. If none are available we suggest parking at either the St. Andrews Church (corner of Timothy and Church St.) or across from that at the Peter Gorman Pool parking lot. Alternatively, there is ample parking at the Riverwalk Commons and Fairy Lake Parking Lots. We do recommend leaving yourself ample time to find parking.
Where is the closest handicap parking?
The closest one is at the Old Town Hall directly West of Thrive.
What are your business hours?
Sunday: Closed
Monday: Closed
Tuesday: 10am - 4pm
Wednesday: 10am - 4pm
Thursday: 10am - 7pm
Friday: 10am - 7pm
Saturday: 10am - 5:30pm
Please note: some therapies may be provided outside of these hours
Do you have gift cards available?
We do offer physical gift cards and online gift cards!
What is your therapy cancellation policy?
Changes and cancellations are available until 24 hours before your appointment. Changes and cancellations within 24 hours are not available online and require an email or phone call to reception.
Notification of cancellations in 24 hours before your appointment will result in a 100% of the service fee to be added to your account.
Please understand that the therapists only get paid when they provide a treatment so a cancellation or missed appointment leaves a space in the therapists day that could have been available for another patient.
> View our full cancellation policy here
> Manage your bookings here
What is your refund/return policy?
Returns are accepted on unopened products at our discretion. Gift Certificates are non-refundable.
Read our full return policy here.
All therapies and services missed or canceled within 24 hours of your appointment time are subject to the cancellation fees.
How can I view or manage my upcoming appointment bookings?
You can login to your customer portal any time by clicking on the "Customer Portal" button at the bottom of any of your booking confirmation emails from us, or by logging in with your email address here.
Once you're logged into your customer portal you can view your past and upcoming bookings and can easily reschedule your booking up until 24 hours before your appointment.
Is Thrive Pet Friendly?
Our official unofficial therapy golden retriever Tala is on site from time to time. :)
Practitioner Related
Are your services covered under OHIP or benefits?
Our services are not covered under OHIP. Please check with your personal or corporate extended health insurance provider to see if our services are covered, or with your accountant as some may be tax deductible for income tax purposes.
Do you do direct billing?
We do not offer direct billing. A pdf receipt will be emailed to you after the appointment, or printed if that is preferred.
As a practitioner, can I offer my services at Thrive?
Yes, if you are a registered health practitioner or professional in the wellness field and feel your services align with Thrive, please reach out!
Thrive actively provides a space for independent contractors in order to provide our community with access to a diverse group of wellness professionals.
Are your practitioners registered?
All of our current health and wellness practitioners are registered and in good standing to practice their respective disciplines.
Do practitioners offer virtual appointments?
Respective practitioners do offer virtual appointments.
How can I pay for my services
We accept all the major credit and debit cards. Transaction fees (approx 3-4%) are included in your payment. E-transfer, as well as exact cash (no change is carried on the premise).
How long is a session?
We offer 60 or 90 minute massage sessions, 55 or 70 minute counselling sessions, and a range from 45 minutes to 90 minutes for our naturopathic services.
What can I expect on my first visit?
Prior to your first appointment, an email confirmation of your booking as well as any required intake or consent forms sent to you by your practitioner.
You will also receive an appointment reminder email 48 hours prior to your appointment. If you are unable to complete your intake form online, please arrive 15 min early to complete your intake prior to your appointment or with your practitioner during your appointment.
On arrival you will be greeted by your practitioner who will escort you to your designated appointment room.
Please give yourself ample time to arrive on time for your appointment.
Do you offer consultations?
Practitioners offer free 15 min virtual consultations for naturopathic services and counseling services.
How old do you have to be to receive treatment?
Although we do offer treatment to those under the age of 18, we advise each person seeking treatment to check with their practitioner. This can be discussed with them during the consultation prior to your appointment.
What type of oils do your registered massage therapists use?
We are thrilled to announce the exclusive use of organic massage oils by RMTs practicing at Thrive. Thrive’s own blend incorporates body oils made by an authentic Indigenous company.
These oils are carefully crafted to enhance your wellness journey and create a truly luxurious experience like no other.
Product Related
What is your refund/return policy?
Returns are accepted on unopened products at our discretion. Gift Certificates are non-refundable.
Does Thrive offer a pickup and delivery option?
Currently, all products sold in Thrive’s online boutique can be ordered for pickup. We do not offer shipping or delivery at this time.
Are your products organic?
Thrive has a strict vetting process when sourcing products. Products are purchased with your well-being in mind, and as much as we value the quality of what is in a product, we equally care about what’s not in it; curating a collection of wellness items free from harmful and toxic ingredients is paramount.
Although some may fall under the category of organic, Thrive’s remedies are believed to help transform your everyday routines into meaningful rituals.
In addition, Thrive sources from local, small businesses as much as possible.
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